Frequently Asked Questions
All
How can I purchase a BLUEWAVE device?
Will the ozone from the BLUEWAVE irritate my skin?
How much does a BLUEWAVE treatment cost?
While BlueWave works with clinics to set up Service Plans with patients, we are currently allowing the clinics to set the price of the plans. Please contact your local clinic for details.
What is ozone?
Does the BLUEWAVE device kill the COVID-19 virus (SARS-CoV-2)?
What is the lifetime of the BLUEWAVE device?
Does the BLUEWAVE use harmful chemicals?
The BLUEWAVE device uses no added chemicals to function. The device generates its active ingredient (ozone) on demand within the device. The BLUEWAVE’s closed loop system increases the efficiency of the treatment gas, enhancing the speed of the cycle. The only active ingredient is ozone. Once the cycle is completed, the remaining ozone is filtered out via the filter cartridge.
COVID-19 virus/Cleaning Effectiveness
Does the BLUEWAVE device kill the COVID-19 virus (SARS-CoV-2)?
What does the BLUEWAVE device kill?
How effective is it at reducing odor?
Purchases And Pricing
How can I purchase a BLUEWAVE device?
I'm from Canada, when and where can I buy a BLUEWAVE?
Thank you so much for your interest. We've gotten a lot of requests from Canada, and we are currently working through the regulatory process to sell there. We are using OrtoPed as our Canadian distributor, so please contact them for availability and pricing Click Here.
What is the Pilot Program?
How do I keep my patients from abusing the BLUEWAVE Service Plan?
Does the BLUEWAVE use harmful chemicals?
The Bluewave Device uses no added chemicals to function. The device generates its active ingredient on demand within the device. The BlueWave closed loop system increases the efficiency of the treatment gas, enhancing the speed of the cycle. The only active ingredient is ozone. Once the cycle is completed, the remaining ozone is filtered out via the filter cartridge.
How effective is it at reducing odor?
How much does a BLUEWAVE cost?
Currently, the BLUEWAVE device is only avalible for purchase by clinicians and healthcare providers. Paitents must access BLUEWAVE Treatment through their clinic or provider. To find the nearest clinic with a BLUEWAVE or wish to request your local clinic purchase a BLUEWAVE Click Here.
What is the lifetime of the BLUEWAVE device?
Is BLUEWAVE Safe?
Does the BLUEWAVE use harmful chemicals?
The BLUEWAVE device uses no added chemicals to function. The device generates its active ingredient (ozone) on demand within the device. The BLUEWAVE’s closed loop system increases the efficiency of the treatment gas, enhancing the speed of the cycle. The only active ingredient is ozone. Once the cycle is completed, the remaining ozone is filtered out via the filter cartridge.
What is Ozone?
Product Terms & Conditions
LEGAL
Product Terms & Conditions
THESE PRODUCT TERMS AND CONDITIONS (the “Agreement”) ARE ENTERED INTO BETWEEN BLUEWAVE TECHNOLOGIES, INC. (“BLUEWAVE”) AND THE LEGAL ENTITY THAT PURCHASED A BLUEWAVE PRODUCT (DEFINED BELOW) (SUCH ENTITY, “CUSTOMER”) ON WHOSE BEHALF THE ULTIMATEEND-USER WILL USE THE BLUEWAVE PRODUCT(S). THIS AGREEMENT IS A LEGALLY BINDING CONTRACT BETWEEN BLUEWAVE AND CUSTOMER.BY PLACING AN ORDER FOR, ACCESSING OR USING THE BLUEWAVE PRODUCT(S), CUSTOMER AGREES THAT CUSTOMER HAS READ AND UNDERSTOOD, AND, AS A CONDITION TO CUSTOMER’S USE OF THE DEVICE, CUSTOMER AGREES TO BE BOUND BY, THIS AGREEMENT. IF CUSTOMER DOES NOT AGREE TO THIS AGREEMENT, THEN CUSTOMER DOES NOT HAVE PERMISSION TO USE THE BLUEWAVE PRODUCT(S). The BLUEWAVE Device (“Device”) is and ozone vacuum-infusion device intended to be effective at killing SARS-CoV-2 (the virus that causes COVID-19) when used in accordance with its labeled instructions for use on the Super Cycle setting. It is indicated for use on non-critical instruments and surfaces that only contact intact human skin such as prostheses and orthoses, as well as blood pressure cuffs, stethoscopes, and patient clothing.* Anticipated efficacy against SARS-CoV-2 is supported by test results demonstrating that BLUEWAVE is effective at killingmethicillin-resistant Staphylococcus aureus and MS2 bacteriophage.** The Device is available for the intended use stated above per FDA’s Enforcement Policy for Sterilizers, Disinfectant Devices, and Air Purifiers During the Coronavirus Disease 2019 (COVID-19) Public Health Emergency dated March, 2020. This device has not been formally cleared for this indication under a 510(k) notification (21 CFR 807). Consumable components that work in conjunction with the Device include: a Filter Cartridge to remove excess ozone after treatment, optional Scent Cartridges to infuse items with aromatics, an Extension Port Adapter, and treatment bags with appropriate diffuser attachments (collectively “Consumables”). The Device and Consumables are collectively and severally referred to in this Agreement as BLUEWAVE Product(s).* Low level disinfection of the SARS-CoV-2 virus is expected when used in accordance with instructions for use. ** In laboratory testing, BLUEWAVE achieved a > 6-log10 reduction versus methicillin-resistant Staphylococcus aureus ATCC 33591 (MRSA) on hard, non-porous stainless steel carriers and soft, porous polyester fabric. A > 3-log10 reduction was observed versus MS2 bacteriophage on hard, non-porous stainless steel carriers and soft, porous polyester fabric. Both MRSA and MS2 are expected to be more resistant to germicides than the SARS-CoV-2 virus per guidance provided in FDA’s Enforcement Policy for Sterilizers, Disinfectant Devices, and Air Purifiers During the Coronavirus Disease 2019 (COVID-19) Public Health Emergency dated March, 2020.1.INITIAL TRAINING REQUIREMENTCustomer will participate in an initial training session in one of the following formats: in-person, by video call, or by logging in and viewing the training videos on BLUEWAVE’s website. The format will be determined at BLUEWAVE’s sole discretion after consultation with Customer.2.USE OF DEVICE AND CONSUMABLESCustomer will only use the Device and Consumables as described in the Terms of Use (Appendix A). 3.NOTIFICATION BY CUSTOMER OF DEVICE MALFUNCTIONIf the Device stops working properly, for example Customer smells ozone during a treatment cycle, Customer will unplug the Device immediately, and notify BLUEWAVE of the malfunction via phone (352-474-5489) or email support.mybluewave.com as soon as is reasonably possible. 4.WARRANTY ON PARTS AND LABORBLUEWAVE warrants to Customer that the BLUEWAVE Products will be free from material defects in materials and workmanship under normal authorized use consistent with the Initial Training and the Terms of Use(Appendix A) (collectively “Instructions for Use”) for a period of twelve (12) months from the date of shipment from BLUEWAVE (the “BLUEWAVE Warranty Period”). If the BLUEWAVE Products proves defective under the foregoing warranty during the BLUEWAVE Warranty Period, Customer must notify BLUEWAVE in writing within 30 days of when Customer becomes aware or reasonably should have become aware of the defect. BLUEWAVE, at its option, will either (i) repair the defective BLUEWAVE Product(s) without charge for parts and labor or (ii) provide a replacement in exchange for the defective Device. The BLUEWAVE Products, replacement parts and components may include materials that are reconditioned. During the warranty period, BLUEWAVE’s liability and Customer’s exclusive remedy is limited, at BLUEWAVE’s option, to replacing, repairing, correcting, or issuing credit for any BLUEWAVE Product subject to the warranty, which upon inspection BLUEWAVE determines is non-conforming. This Warranty does not apply to (a) BLUEWAVE Products purchased from unauthorized resellers; (b) where a BLUEWAVE Product is used contrary to Instructions for Use; or (c) where a BLUEWAVE Product is damaged as a result of abuse, accident, unauthorized modification or other causes beyond BLUEWAVE’s reasonable control.Complete instructions for safe and proper use may be accessed by registering and logging in to the member portal at mybluewave.com.After the BLUEWAVE Warranty Period expires, BLUEWAVE may, at its discretion, repair or replace the BLUEWAVEProducts at Customer's expense for parts, labor, processing and shipping. Additional protection may be obtained by purchasing a Pro Service Plan (ask distributor or go to mybluewave.com and login for details). TO THE FULLEST EXTENT PERMITTED BY APPLICABLELAW, AND EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH ABOVE IN THIS SECTION 4, NEITHER PARTY MAKES ANY WARRANTIES WHATSOEVER IN CONNECTION WITH THIS AGREEMENT AND HEREBY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.5.PROHIBITION OF DISASSEMBLY AND REVERSE ENGINEERINGCustomer will not disassemble or reverse engineer any parts of the BLUEWAVE device or accessories, or facilitate or permit third parties to do so.6.PROHIBITION OF TRANSFER TO THIRD PARTIESCustomer will not sell or transfer the Device in any way to any third party without the written consent of BLUEWAVE.7.INDEMNIFICATION AND RELEASE OF CLAIMSCustomer is solely liable and responsible for harm that arises out of use of the Device that does not comply with the Initial Training or the Terms of Use (Appendix A). Customer will indemnify, defend, and hold harmless BLUEWAVE against any and all losses, damages, and reasonable costs and expenses incurred in connection with any third party claim, demand, action, proceeding, investigation, or hearing resulting from Customer’s (i) negligence, gross negligence or intentional misconduct; or (ii) failure of Customer to adhere to the Terms of Use. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: IN NO EVENT SHALL BLUEWAVE’S AND ITS AFFILIATES’ AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, STRICT LIABILITY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL THE AMOUNT PAID BY CUSTOMER FOR THE BLUEWAVE PRODUCTS INVOLVED IN THE DISPUTE; AND, IN NO EVENT SHALL BLUEWAVE OR ANY OF ITS AFFILIATES BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, OR IN CONNECTION WITH THIS AGREEMENT, REGARDLESS OF (a) WHETHER SUCH DAMAGES WERE FORESEEABLE, (b) WHETHER OR NOT BLUEWAVE WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, (c) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE) UPON WHICH THE CLAIM IS BASED, AND (d) THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.8.CONFIDENTIALITYCustomer will treat communications regarding the Device development and BLUEWAVE’s business development as confidential unless otherwise notified by BLUEWAVE. Customer will use the same efforts to protect BLUEWAVE’s confidential information from loss or alteration, and unauthorized access, use or disclosure, that it uses to protect its own confidential information of similar sensitivity, but in no event will such efforts be less than reasonable efforts.
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